I purchased a property that closed on April 10. I talked to Great Jones maybe on the 5th before that. I was hoping to have them ready to go on the 10th in case the current tenant had any problems.
Unfortunately they weren't ready to go then. They assigned a property manager to me. I gave him information about the previous property management company and the contact information for the 2 tenants. He said he was on it.
On April 16 I was notified that I needed to install hand rails on the front steps or they would cancel the policy. I was out of the country and I wasn't sure who to call for that so I waited until I got back and called Great Jones on maybe the 16th or 17th. They said they could set that up no problem.
A week later or so and I still hadn't heard back from them so I called. It turns out that they fired my property manager and they still hadn't done anything about getting the lease or preparing to manage the property or anything about the hand rails. They got someone to go out to the property and provide a quote for the hand rails but didn't call me back to approve the quote. I called them on the 26th and they told me they were waiting for me to approve the quote. I approved it immediately. They didn't say when the work would be done.
I called again today, the 29th, because I still hadn't heard from them. They said someone would be installing the hand rails later today. I asked if they had made contact with the tenants yet and they said no. They called me back a little while later and were able to get the lease, I think, from the old property management company. They said they tried to call the tenants but the contact information was not correct. I gave them the contact information that I had already given them before and they indicated that it was different than the information they received from the old property manager.
I hope to hear back from them tomorrow and learn that the hand rails are completed and they were able to get in touch with the tenants and are able to collect the rent that will be due in 2 days from now.
They have also not updated anything on the owner's portal of their website. I don't know what's happening at Great Jones but I'm not too impressed so far. This is my first time working with a property manager so maybe this is the normal experience. I hope they improve but I am considering other options if they don't.
Another note; they are always very friendly on the phone.
As I was typing this they called me back again. It was my temporary property manager and different than the person I spoke to earlier today. He gave me the same information as the person before and still didn't have the correct information for the tenants. I gave it to him and he said he was going to call right away.
I guess we'll see what happens. I hope I don't have to manage the managers. I'm looking forward to smooth sailing after this.
