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All Forum Posts by: Rehj Hoeffner

Rehj Hoeffner has started 1 posts and replied 27 times.


 A 4 year lease is mind-blowing. Never heard of anything like that before. 

I originally did a 4 year lease for a friend who was moving to New York in 4 years and she knew positively that she would be in that house for 4 years no matter what.  She begged me to sign a 4 year lease so she could know for certain what her rent would be.  I was just starting out and while it seemed unorthodox I did it for a friend.  

It worked out pretty well.  She didn't end up staying the full 4 years and insisted that I keep her deposit as it was only fair, but it sorta gave me an idea.  So far, no 4 year lease has ever come to fruition and I've been able to keep every deposit from the default without having to feel bad or figure out if there was damage - it's just a given.  You're keeping that deposit.  Then, I get them to clean the house to rent ready status because they want me to re-rent it as soon as possible to end their liability.  I even got one guy to paint the whole house for me.  I bought the paint and told him, it would help with getting it quickly re-rented.  So he moved out the last day of the month and I had a rent-ready, freshly painted house, kept his deposit and rented it the very next day and that tenant is still there with a month to month because he's building a house now.  We were all happy!  What is the down side?

I hate this inflation because it has pushed me to do only yearly leases, even with my tenants that have been with me 10+ years - and WANT a longer lease.  I refused since I'm likely going to be forced to up the rent again this following year.

I've seen the damage a move out and move in can do to a house, so to mitigate that wear and tear and eliminate a month of no rent between renters, I offer the discount of $100 a month for multiple year leases - as it would be the same if I lost a month of rent without the wear and tear of a move out/in.  It has worked VERY well for me and hopefully I can go back to it in the near future.  Every time I have someone move out, I have to go in and paint the door facings where they bumped or chipped the paint.  That just irks me beyond belief!

I hate being a landlord and I resent the time these houses take from me (this business was never planned or anticipated) - so anything I can do to eliminate my involvement I'm up for!  I vet extremely well and (except for this 1) have always had excellent pay tenants...always before or on the 1st without fail and usually they take care of all the small stuff and only call for the emergencies and big issues.

I've taken a beating for these long leases on this forum and have been told I'm in over my head, but my bank account doesn't agree!  Call me greedy, but I love keeping those deposits and writing that 30 day letter is so easy without having to outline the reasons I'm keeping it.:)
Thank you! What you described is exactly the way things seemed to be happening. I honestly don't think they are doing anything sinister and while it looks like they are playing me, I don't believe they are. I think they are young and have no idea how to be good tenants. I truly wished I had done things differently, but all my tenants up to that point had paid on the first without fail and were excellent tenants.

I completely agree about the late charges that need to change. They definitely will, going forward. Thank you for that suggestion, I like the percentage and then per day fee.

I appreciate your suggestions!

If I had thin skin, I would have either deleted my post several days ago, or blocked email notifications. Doesn't that make more sense than responding each time? I have come to the conclusion that people on this forum get off on being borderline abusive to others who sincerely ask for advice.

I addressed each one of your suggestions - sincerely, even though it wasn't the advice I was seeking.  

I wasn't trying to be cute or childish - sorry, I failed on that one I guess. I'm not sure what "situation" I'm in. Apparently you know more about my tenant than I do. I have a needy tenant that I asked for suggestions or ideas on how other landlords or PM's handle such a person. That's ALL I asked for. Nothing more, nothing less. Yet, even still you're trying to make it about me. It's not about me - it's about my tenant.

I do very much appreciate your good luck wishes - one can never have too much good luck. But what I need more than luck is what this forum seems to be short on - actual advice that's asked for, not unsolicited advice, as you've giving once more.

Also - I'm not sure why everyone think's I'm a male. I'm a female...since birth.



Quote from @Guy Gimenez:

My best words of wisdom would be as follows:   

1.  Read, then re-read Chapter 92 of the Texas Property Code. This is your business bible if you're going to be a landlord in Texas. 

2.  Pay one time to have an attorney draft you a solid lease agreement and then read and understand it. 

3.  Never do more than a 12 month lease on a residential property. In the 1 year lease you can provide a option to renew under the same or substantially the same terms if the tenant wants some assurance. 

If you want to be a landlord, know the rules and won't have to seek advice from others who have never seen your lease agreement, on what should be in your lease agreement to being with. 

I have an agent of record and pay him well every year. I hope to never need him, but each time I kept a deposit, you never know so yes, he's great to have. 

I have a good solid lease that I amend with my attorney's help as needed. A home business being one of them. 

We run the rentals in accordance with the agreements we have in place with our attorney, financial advisors and CPA, who oversee our trusts. 

Sometimes ppl just come to ask for specific advice on one frustrating tenant. That's all... That's all they are asking. They likely aren't asking for business advice or to be insulted by others ASSuming they know all the circumstances. 

I thought others might have some tactics they've used to bring a problem tenant into line and maybe they could share some of their secrets.  Apparently not. Another lesson learned.  Thank you.
Quote from @Michael Smythe:

@Rehj Hoeffner you wanted answers, but now you don't like them?

Also, your backhanded compliments are insulting.

Please take a moment to understand that while a cottage business may be legal in TX, you can still include language in your lease to NOT allow it.

The only way for a landlord to survive and make money in rentals is to run it like a business.

To run a successful business, you need procedures and policies. 

Everyone wants to add a "human touch" to business procedures & policies, but you need limits - otherwise, they are useless.

I feel bad for you because you've yet to experience real PAIN in this business. From your naivete, it doesn't look like it will go well for you when it happens.

Of course I can include anything I like in my lease, but it wasn't in there at the time I rented to them. It is now, as I've said in this thread now about 6 times. My attorney says there's nothing I can do about it at this point. She bakes for things like Quinceaneras and All Saints Day meaning her RELIGIOUS celebrations.  Yeah, I'm not touching that with a 10' pole and neither would he.  

I'm curious, what advice has been given that I didn't like?  You mean the advice that I'm a sucky PM and should hire one to deal with ONE problem renter? Hummmm.... That wasn't the advice I was asking for. I don't remember asking if everyone thought I was inept and should hire a PM. I actually found my advice reading other threads.

I will stop immediately responding to her texts. Giving it 12 hours for a response. I'll not answer the phone and let her leave a voice mail if she decides to call.

I will tell her every service call from now on will be her responsibly up front until the service tech rules that it's my responsibility. I tried that when she was having the odd smell from the return vent. Never in my wildest dreams did I think she wouldn't know when her kitchen sink was backed up!  

The only advice from this thread that I have received and 100% agreed with...I wont be renewing her lease.  
For that advice, I'm grateful and said as much. I really hadn't given it much thought and since she already expressed the desire to stay, I just assumed I'd renew.  I'm greatful for that advice.... The kind I actually asked for. 

How many ppl do you know appreciate being told how sucky they are at their job, having not solicited that advice?  

Everyone on here seems eviction happy to me. In my opinion, if you need to resort to eviction, you've failed at vetting properly. 

I'm VERY VERY picky and I vet big time. I've turned down many borderline tenants in order to avoid that PAIN you speak of. I'm sure you're probably correct, but until then, I just have this one problem tenant and not sure how a different PM would have avoided this..... They were perfect when they first moved in. Their circumstances changed, not mine.  I still don't want to get rid of them. They are young and just trying to make their way through life. I remember when I was there and renting. I was late many times with my rent and I complained about issues that probably were my fault. Thank God our landlord put up with us and didn't threaten eviction at every turn.  

If this was my actual business, I agree, I would need to run it as a business... But it's not. We're retired and we never asked for this or wanted to be landlords for that matter, but the circumstances were just too nice to throw away. I rent to keep them occupied in order to have them to pass to our children through trusts. Period. They aren't leveraged and I don't even need to make money from them... Just more taxes to pay. 

And I agree, telling me my PM skills suck and I need a professional to unravel this mess is VERY INSULTING, but I'm sure that won't stop you or anyone else for that matter. 

I'm shocked that ppl like you are STILL responding to this thread!!!  
Quote from @Pete Harper:

lol "another seriously battered and abused landlord"  Says the guy with footprints all up and down his back from his tenant walking all over him. lol

You obviously know more than everyone on the forum.  Best of luck.

You know, perhaps I didn't explain the situation very well. Maybe I inadvertently made it seem like I wanted sympathy, or a critique of my management style, skills, or maybe I made it seem like I was totally inept.  What I've done for this tenant s nothing more than I would do for any of my tenants. That's just the type of landlord I prefer to be. This isn't a business for us, we didn't ask for this, and when it was all dumped in our lap, we sat down with attorneys, our CPA and our financial advisor and talked through how to deal with the situation, as retirees. We didn't want to be landlords, but would like to keep the properties to be handed down to our children through our trusts. So far, outside of this one, and only one out of 16 tenants, it worked exactly as we envisioned. 

We're retired, we don't want to be hard-nosed Ahole landlords. I don't want to hear from my tenants EVER.  And for the most part, we wave if we see them and go on, period, we don't talk. Everything is set up seamlessly behind the scenes and I deal with NOTHING, except on a yearly basis when I send my records to the CPA. Occasionally, I need to take care of an issue, but mostly, it's handled by my contractors. I don't need to make money on these units, it's nice when I do, but it's not imperative.  They are not leveraged at all.

I'm sorry, the fact that I've never had to evict anyone and don't even have grounds to evict this one problem tenant seems to me to be a win for my PM skills.  If I EVER have to evict someone, I would feel as though I failed my duties of vetting.  That has not happened yet. I'm betting, from the unsolicited advice, most cannot say that! No one is ever going to have a perfect track record of perfect tenants.

I honestly had no idea that asking for ideas or suggestions on how to deal with this tenant would illicit such ridiculous responses and not even address the actual issue I inquired about. But I can say, I sincerely apologize for choosing the wrong forum and promise that it will never happen again. 

If I felt like I knew everything and more than others here, I wouldn't have asked for advice.  I'm STILL waiting on advice for THAT issue, not other issues that I have no questions about. 

Quote from @Michael Smythe:

Get rid of them!

What the heck was your screening process? IMPROVE IT!

Charge them for any & every repair you can or they will never take responsibility for their actions.

Improve your lease to cover home businesses. Should be a lease violation resulting in possible eviction unless they get your approval in writing.

You've been terribly abused as a landlord, haven't you?  I feel bad for you. 

The business is not a lease violation because in Texas you can legally run a cottage business from your home without a license. Yes, she should have asked, but she didn't. 

No reason at all to get rid of them. That wasn't the question I asked. I'm about to decide, with the lack of comprehension from most everyone on this forum, there is no wonder you're all constantly evicting your tenants!

These are two young kids, just married and just trying to make their way in life. I've been there, I hope someone would treat me as I have treated them and NOT evict them without real cause! 

Yes, the lease has been changed and no, I will not be renewing their lease. 

Thank you for providing no answers to the question I asked and all kinds of unsolicited questionable advice. πŸ˜‰ You're a πŸ’Ž!
Quote from @Brian Zaug:

@Rehj Hoeffner I can't get pass the 4 year lease

Just because they sign a 4 year doesn't mean they stay. I think it's great, sure works to my advantage.

Doing things the way they've always been done... Yeah, you need to stick to those rules, because nothing ever changes. πŸ˜‰
Quote from @Pete Harper:

I'm sorry if are not getting the sympathy you expected.....

Most of the issues I'm seeing are on you, not the tenant.  You need to start running this as a business.  

Late rent is totally your fault.  You have allowed them to get away with paying late and they are abusing it. Rent is due by the 5th, pay our written quit notice go out by the 7th, by the 15th we have started eviction process in court.  In Texas you can have a court judgement before the end of the month.

I can't believe you are allowing a non-approved home business.  You should have sent notice the minute you found out.  Not only is this illegal, it is a huge liability for you as the property owner.  Imagine if someone gets sick or injured.  Any smart lawyer is going to come after you as the home owner.  Your property insurance is not going to cover you either.  I'm sure there is a "home business" exclusion in your policy unless you purchased a special policy.  Not only that but I doubt the tenant has the appropriate business licensing and health inspections.  Home business is grounds for eviction. 

Sorry, but you are in over your head.  You need to seek the advice of a professional property manager to unravel this mess.

Wow... You're another seriously battered and abused landlord.  Why in the hell do you think I wanted sympathy?  It is what it is.  I was asking for ideas or suggestions how to handle her constant neediness, not sympathy. If you want to give me some sympathy, my mom passed away Wednesday. This issue has nothing to do with that though.   

My contract says late fee after 10 days.  Which she is charged. If you can't give a tenant 10 days on occasion, your margin is too close. I owe nothing on these homes, there is no margin. I'm not leveraged up to my eyeballs on these houses. Paying late is NOT what's affecting my bottom line on this house. It's her constant issues that are borderline her fault/ my responsibility, and which I asked for input on.... NOT my abilities to manage. Sheesh! 

I'm so in over my head, my friends who have properties beg me to manage for them. 🀣.  Even my CPA asks me every year to manage his properties!  Of course, I say no way....I never wanted this job to begin with. 

They do NOT need to be evicted. They need to learn to be good tenants!  As a good PM that's my job to teach them. I've not done that... And that's on me. But I've never had to do that before.  I'm not sure why everyone is so eviction happy. I've NEVER had to evict anyone and if I had, THEN I would consider myself a failed PM for having failed to vet them properly. They are paying...just slowly. As long as they pay the late fee, who cares? It's no stress on me...I do NOT send reminders or text them even once about it. I know they will pay and if late they will pay the late fee. 

My ONLY issue is dealing with their seemingly constant neediness. I don't want to hear from ANY tenant, ever. I have contact with my tenants on average twice a year, once to send them a Christmas Thank You gift for being a good tenant and I allow them 1 complaint a year! 🀣 This girl is WAY over her limit!!

The home business is a REAL concern, you're correct about that. My attorney has said there's nothing I can do about it. Our properties are set up in multiple layered trusts and LLCs. Someone can try to come after me, but they won't get much. Each entity has NO assets, other than the house itself and good luck getting to that or finding out who actually owns it.  I have multiple policies that cover my liability. My contract didn't cover the home business issue, but any new contacts DO!  It's considered a cottage industry which is allowed in Texas without license and unless the contract specifically deals with the issue, she's legally within her bounds. 

AGAIN, we won't be renewing their lease.

Thank you so much for all your advice on how to handle her, rather than giving me a rash about my terrible, no good PM skills. πŸ™„
Aaron,
I can't tell you how much I appreciate your logical and well reasoned response! 

I was beginning to think this forum was only for completely unhinged and abused landlords😁.

I did not charge them for the service call, but I did tell them and will remind her if she complains again, no more service calls will be paid by me until it's proven it's my problem.  I'm sorry, she's used up my goodwill. 

I just wished I understood how all this happens to THEM.  I keep remembering other "stuff"... They called and had no hot water. Again the hot water heater was replaced when the AC was replaced, so 3 years old. I walked them through relighting the pilot light. Her husband is NOT inept, and in fact when they moved in he walked the entire house with my husband asking appropriate questions on how to maintenance the house. We were truly impressed, we'd never had a tenant take that much interest in how to care for the house.  I have no understanding how or why the pilot light went out to begin with, but the service tech said it had been twisted slightly and wouldn't stay lit. He returned it to the proper position and it lit.  Another $100.  It's just one weird thing after another.  If it was just that and no other, I'd think nothing of it, but time after time after time..... Something isn't right.

I agree with you 100% about nervousness with the new baby.. But it's got to be at least 1 year old now. I well remember the paranoia that was delivered with that first bundle of joy! On top of the fact that she was already a bit neurotic. 😁

In Texas we can only charge a "reasonable fee" and since who knows what "reasonable" is, my attorney advised me not to go overboard and keep it simple. Since I took over these houses, I've NEVER had even 1 tenant pay after the 1st, until this one, so I'd never even had to really think about it. I charge $25 after 10 days. The late fee WILL change in any new lease going forward. Lesson learned!

I'm guessing they were running the humidifier 24/7 in a bedroom with the door closed. The AC tech said he'd never seen anything like that clogged filter. At first, I thought it had to be low refrigerant, but air output at 51 degrees is NOT low Freon. 

All is well for now. She's paid on the 8th and I've not heard a peep from her!