I use a PM. I dont really like to but I am gifted between little and no time in the day to spare. But issues that I have seen with PM are.
Not knowing the property, it is just an address in they’re system.
Not knowing you.. your just a bill to them when they finally do send you the rents, they do not do much to build a relationship with you for your mutual growth.
Not knowing your Tenant. They should be the face of not only there company but yours as well, and they often fail at that. They do not take the time to know what a tenants needs really are let alone how to handle a tenant that might be overly needy or unreasonably demanding.
Accounting — I have to audit the statements on a regular basis. One PM is over billing me that I have to resolve and one is charging a prepaid fee to the tenant for furnace filters. I not seen the expense for the filters on the owners statment yet, so I need to investigate why there is not an offsetting cost to the revenue or if the revenue is being collected and nothing is being done. The water billing from last quarter to this quarter shows a increase in usage so my question to the PM did someone move in?? Or is there an issue with a leak that needs to be addressed.
Communication — I am the owner and paying for there services, they should be contacting me on a regular basis to report on the property. I should not have to reach out to them for information or to provide guidance to them regarding accounting, Tentant, or maintenance issues.
I have had one great tenant, when there is and issue he contacts me before the management company. I either talk him through the issue or I will at times contact a contractor that I like to use.
There was one tenant that was sourced with the PM and she was a nightmare from the date she moved in. The PM contacted me almost monthly to resolve an issue with this tenant and I knew when a holiday was getting close because she always had to have an issue. They took care of very little in this case, had expremenly poor communication with me and did not take charge with an out of hand Tenant. There actions or lack there of created some issues that lasted years with this tenant.
Another time a tenant quit paying rent and apparently moved out. PM did nothing but send emails to the tenant for payment. They did not go the the property to give pay rent or quit notice or a welfare check to check on the status of the tenant. It took two months to get resolved and the tenant left the property so dirty I had to replay all the flooring..Including a nice bamboo floor, paint everything because the non smoking property was so gritted up from pot smokers, and strip and refinish the kitchen cabinets because there was so much grease on them it was like a rendering plant that had never been cleaned before.
Maintenance — contractors can be contractors and the PM really do nothing to hold them accountable
Follow up — they do not follow up on anything unless it creates revenue for them. Ie original leasing fees.
One last point they are slow to pay. I have audited statements from the PM they show rents received from the tenant say the 23rd of the month, and I do not get credited the funds to me until at least the 5th of the following month.