Part of being a business owner is having compassion and making decisions not based on what you can do but what you should do.

All actions are based off systems and procedures w/ a little bit of compassion when appropriate.

Geographical location (high virus infection rate/low virus infection rate), did the majority of their tenants have essential jobs with no loss of income or vise versa, were the tenants that didn't pay have issues paying rent prior to Covid-19, did the landlord not show enough compassion or did they show too much compassion, was there a lack of communication, etc.  

Compassion...decisions affecting others, being a difference maker!

I am a realtor for Compass and if you want any realtor connections I’d be happy to make them for you.

Lastly when I was newer in the business I was a Land ONLY specialist I sold smaller to larger Ranch style land and depending on where it was and how difficult it was to show standard fee's in those  days was 10% and on some of my deals that were 40 miles of dirt road back into Mendocino National Forest and took someone with my unique skills with maps and compass's to even find the land I charged 20 to 30% commish on those.

If you don't have a solid understanding of this and only use your emotional compass (sounds like you have experience with this in the purchase, hey we all do it!)

Ricky Hague | Compass

There should absolutely be compassion in the handling of the situation, but just because someone is old and has lived in a property for a long time doesn't mean they get to dictate when they leave.  

In full disclosure, I have never really spent much time looking at RLGY or RMAX, but in the wake of disappointing results recently and significant drops in their share prices, I am curious on either the long or short side from a fundamental long term perspective, but its possible perhaps there is simply "nothing to do".On one hand, I am wondering what impact new entrants like Compass (and Redfin at the opposite end of the spectrum) are having on the large brand realtors in the eyes of brokers and agents.