This experience underscored the importance of clear communication, documented agreements, and regular progress updates.

Confirm they preserve decision logs and exportable communications to evidence your involvement.

All about communication and setting deadlines.

We don’t just process rent—we create connection.This month, that connection turned into something remarkable:We featured a long-time tenant in our first Tenant of the Month newsletter.She’s been resilient through serious health challenges—always communicative, always accountable.One of our owners, moved by her story, stepped in to cover her rent as a gift—on her birthday.This is the Ripple Effect of Kindness in action: strong tenant relationships create stable properties, happy neighbors, and owners proud of their investments.Building wealth isn’t only about numbers on a spreadsheet.

You gave clear communication and flexibility, but the tenant's silence is a concern.

Certainly I think that you need to be a human and have a communication line with your tenant (or your property manager should) versus automatically starting the eviction process on day 10. 

- Are you getting reliable communication from your PMs?

Just make sure to document everything (photos of condition, communication logs, etc.) so you can show you didn’t illegally remove belongings or rush entry.My advice: you’re not dealing with a holdover or an eviction fight here — you’re dealing with a voluntary surrender.

Some focus on bookings and guest communication but fall short on maintenance, while others are great operationally but not as strong on pricing strategy. 

They lied about having a landlord app for mobile - its not an app, its just a webpage tha you navigate to on your mobile device.