I respect that real estate professionals and bankers will be the last on the planet to believe that a fax machine provides more security than the worlds best encryption (even though routinely there documents are sent to wrong numbers by human error) but why in 2020 are we pushing people off a mobile app onto a web viewer to read stuff?

However, for the vast, overwhelming majority of people on this planet, it is not logistically possible to spend every hour making money, whatever your expertise.

I don't know your friend and their skills as an agent... they could be the best Realtor on the planet for all I know.

I had in-laws for quite some time that were not only  discouraging, but were actually competitive and toxic.