Minna,Not much you can do but be as empathetic as possible to the fact you know how busy they are.

Being genuine and empathetic to the sellers situation go a long way.

They are almost always a bit unstable and LOVE their stuff, you need to be very empathetic in your conversations about the house and his stuff.

You can help and be empathetic, but I find it hard to believe they can’t find anything.

If they've lived in the house for a while, realize that there could be an emotional attachment and be empathetic.

I run comparisons for 90 days only, actively hit the streets and personally go out and talk compassionately and empathetically to home owners in foreclosure to work with them in offering a potential exit strategy, avoiding foreclosure for many homeowners and saving homeowners in foreclosure a ton of stress.

Their friends and family are probably empathetic, but they are no help.  

How you took that as I am not empathetic with middle and upper class folks who lost money I am not sure. 

Set yourself a number for his option #1 and once its exceeded you aggressively, but empathetically, go to option #2.

I'm sorry to hear this.Contact a local attorney who handles L/T routinely for advice and do what they say.You can likely file an Unlawful Detainer to have her removed.But you might also try contacting her Housing Authority caseworker, posting a notice & attempting to meet with her in person and being extremely empathetic about what she's going through.