A third-party report shows you’re not reacting emotionally — you’re taking professional, fact-based steps.Update Your Lease for the FutureBrandon emphasizes prevention: next time, make sure your lease clearly states:“No smoking of any substance inside or near the property.”

It was a hard decision for me because I have some emotional attachment and the interest rate is so good on it.

That alone says a lot about how they took responsibility.If it were me, I’d probably mention the incident factually in the review without being emotional.

One more tip – people remember stories that trigger their emotions.

I have had them simply tell me they had no clue how they got to where they are at.I have had others that lied to spouse and had gambling problems.. come knock on the door after I bought it at the court house steps and the spouse was unaware the house was even in foreclosure and they just lost it.. 3 attempted suicides after buying at courthouse steps one successful  its a very emotional side of the business no doubt.. but nothing has changed from what you are experiencing today and what has been ( at least my experience) over the last 40 years dealing with NODs and court house steps.

Calling them on the phone not only makes things more emotional, and draws you into the lives of all your tenants..... it takes way more time and scheduling around them being available to talk. 

Investors thrive in down markets.And they'll continue to thrive in the next crash and aren't afraid emotionally.

Sorry if this is harsh and stern but its reality and the quicker people admit reality the better off they are in the long run.It will also reduce the emotional stress the situation causes you

Strangely, some get emotional and feel strongly about this, but most lenders don’t care what you call them.

I'm not saying you don't have a say in the matter, it is after all your money and you have a right to decide what you will pay for and how much BUT.... you have hired a real estate agent and a good one at that (you said so yourself) that has given you sound advice, not based on a whim, not based on 'web searches', not based on emotion but based on their... experience (aka why you hired them)... and you decided you knew best.