The problem here is mindset, not ego.You don't need to mull over complaints and requests if you have policies and procedures, which you should have regardless of how you introduce yourself.

@Johnny MackTerminating a lease is neither an eviction or a legal procedure.

I'm not judging them for not having dental insurance, I'm just saying if you are from San Francisco you will have huge culture shock just driving 4 - 6 hours north.When I was in Crescent City, that was during the 2016 election and there were literally huge altars to Trump, too - giant wooden structures with huge decorated Trump signs/banners, etc. 

All actions are based off systems and procedures w/ a little bit of compassion when appropriate.

And your descriptions of how you handle things are helping me firm up my procedures, systems, routines.

Call the section 8 case worker ( after you get the next check ) and tell them what happned , they may have a procedure for this 

I reached out to remind her about utilities, move in procedures etc, and that is when she asked to start June 1st instead because she hasn’t worked this whole month( and is probably trying to regain her footing).

That’s procedure I do right before I evict someone.

We’ve owned our unit for over 2 years, but inherited a tenant that just recently moved out, so this is our first time signing a lease with a new tenant.Is it standard procedure locally to ask for first, last and security?

For future tenants,  I would suggest a change in your procedure.