So the role requires you to lead the charge, essentially.If I were to redesign it all from scratch, I would have assumed this role much sooner, implemented a lot of business planning and coaching earlier, and focused on my strengths as much as possible from the start.

I implemented this in a rental recently and have received great feedback so far.

Great concept that clearly works, just need to figure out how to implement it

But while I was researching I found that 55 % of voters support the implementation of rent control and 60% support for the state as a whole!

Developing and implementing business strategies, finding deals, negotiating, providing direction to contractors, etc. are all things that an investor/business owner should do. 

In my limited experience and research into section 8, the landlording experience is more based on your local housing authority (which implements the program for HUD) than the federal regulations.  

Kevin Phu The decision to file your own taxes could wind up costing you more than you'd save by not hiring a CPA (missing out on deductions, not implementing the right strategies, etc.).I wouldn't try to gut and rehab an entire house in 3 months by myself; I'd hire a contractor.

We own 40+ units, right now, we use google spreadsheet to track maintenance requests, unfortunately, it involves lots of manual work in the process.Request come in through email or phone call-> record it in the maintenance request spreadsheet-> dispatch to handy man->send notification to tenants->follow up the status of a request->close the requestWe want to automate the work in the above process, such as 1. automatically create issue in the system from email (Lots of our tenants are not tech-savvy, email or phone call is probably easy for them to report problems)2. when a request is dispatched, email notification to the tenant and handy man are automatically sent out3. generate report of requests, so that we can track its statusWhat's your experience and suggestions?

There is a lot of good information and with all of it to go through I have been able to take pieces that apply and implement them accordingly.

I did it by bringing rents to market value, reducing delinquency by improving tenant performance, developing and implementing a water conservation program, installing temperature limiting thermostats, developing a a/c condenser maintenance program, installing solar screens on all windows to reduce heat input into units, renegotiated service contracts to reduce cost, and on and on.....