Experience with Aloha Capital/Swell Real Estate Group?

I'm working on a cashout refinance with Aloha/Swell of a 4 unit property and started the process 2 weeks ago.  We need to close by 4/1 to avoid a large pre-payment penalty with our current lender.  We have yet to get to get contacted by the appraiser.  They say they have plenty of time and they will be able to close by then, but I've never seen this slow of a process.  If you have worked with them or invested with them I would like to hear about your experience.  Thank you!