interactive voice response

1 Reply

This is for anyone who does cold calling campaigns to acquire real estate deals.  Has anyone ever looked into investing in "interactive voice response " to pick up your calls when your team are not on shift? For example, when you call Apple support your call is first picked up by an IVR that sounds like a real person who routes your call. As you know, if you don't respond to a call or text within one hour of receiving your conversion probability drops significantly.

Right now I get about 1-2 missed calls per day after my teams shift 4 out of 5 working days . I  have about 220 leads after my team ends in my list and I have 3 options:

1) research and   implement an interactive voice response technology to pick up calls for me when my team is off shift

2) Pick up calls myself after my team's shift (this. risks breaking the systems I implemented in my business and also enforces a bad habit of working "in" my business

3) Do nothing. Let calls go unanswered until the following day. The risk is another investor could take those deals from since I am not responding fast enough.

For those who use "interactive voice response" what has been prospects response to IVR technology? Do they leave a voicemail or callback after hearing IVR or do they think it's weird and dont return your calls?

Thank you ,

Jason

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