negotiating short sales...

[David Styles]

Okay, I've been trying to educate myself about short sales and right off the bat, I have a question. After getting homeowners to sign an authorization to release information, who am I calling to start negotiating?The bank from which they got their loan?

If I'm asking for the loss mitigation department, how do I know I'm talking to a person who can make decisions on the situation?

Oh, and should I ask if they have a specific short sale package? I'm aware of the basic hardship letter, net sheet, repairs, comps, etc, but I'm starting to understand that certain lenders have different criteria, like wanting to see proof of funds, listing agreements, and hardship packages filled out by the homeowners.

Dont worry guys, I'm not about to start making phone calls. I'm just trying to understand a few things.

Thanks!