Keeping the loan but changing lenders

[Jonathan Buelow]

When I purchased my rental property I used one company but they have pushed us off to another one. After 8 months I have had to deal with numerous incompetent people and can't stand it anymore. Is there a way to find another mortgage company to "assume our loan" (not sure if that is the correct term) I am not looking to refinance, just find a more competent company.

[Jeff Copeland]

A large percentage (90%+) of conventional, FHA, and VA loans get sold in the secondary market 6-12 months after origination. This is why Fannie Mae and Freddie Mac exist. It's typical and happens almost every time.

Like @Nathan Grabau said, your servicer simply collects your payments and manages your escrow account for taxes and insurance. It isn't rocket science. Other than updating your payment information and making sure your payments are going to the right place, it's usually not a major change. 

What are they getting wrong?