Hey everyone! I was hoping to get some advise. I am a property manager for residential, Vr, and land. I don't get a lot of Vr in my area as there is not much in the way of "vacationing" around here. I had someone reach out an ask me to help them manage 2 Vr's on the lake. However she is o lay wanting assistance in getting more reservations for bookings.
This is a bit non traditional for me as I operate a full service management company. So typically the rates are 25% for VRs. What would be a fair rate to charge as I will makerting and booking the properties. I just will not be coordinating repairs, cleaning and what not.
Any advise would be appreciated. Thank you
You're processes probably all tie together, if they are expected to run smoothly without much manual labor. If this potential customer is asking you for a one-off service that's not on your menu, they should pay MORE than your normal rate, not less. But, that's probably not going to fly, so I would respond with 'My rate is 25%, for any or all of the services that I provide.', and let them decide if that works for them.
Two things... if they are looking for a 'discount' before they've even become a customer, then they are likely going to cause you some pain throughout the life of the business relationship.
Also, unless you really NEED the business, it probably wouldn't be a bad thing to lose out on this opportunity. One-offs are often more trouble than they are worth, and even at your regular 25% rate you may end up working harder on this deal and eating further into your profits than with other customers.
thanks for the advise! I was beating my head trying to figure out how to manage this but still come out profitable with no headache from as you menetioned the discount types. My process do all tie together and it's keep everyone sane on both ends of the spectrum. I appreciate you.
@Garry C, as you put it, "ask for a discount before coming a client", I'd agree is not a cool thing to do. However, it should be expected to discuss services needed/rendered and negotiate an acceptable price between the two parties. That's what business professionals do. Saying, x is my fee for y, take it or leave it (even though the client needs less than y) is not the best approach in my view.