Jessica, is this the crazy tenant from the water leak situation or a new one? I would argue that for all you know she could be dead inside the unit, or injured and therefore you needed to call a locksmith to provide access. Depending on what you find you may wish to change the locks and leave the occupant a note describing how to get a new key?
@Jessica Wood consider consulting a local landlord-tenant/eviction attorney. There could be statutory guidelines and diverting from a strictly construed process could create liability on your part. Even removing the belongings of an abandoned unit may have legal requisites. Here in Florida, attorney's fees are statutorily recoverable in all residential tenancies and even seemingly minor noncompliance by a landlord can produce a dismissal of their eviction and a judgment for fees against them, despite a non-paying tenant residing in a rental.
This is not legal advice and does not create an attorney client relationship.
@Jessica Wood If the tenant hasn't paid rent AND utilities that tenant is supposed to pay are cutoff then the property is considered abandoned as per our lease.
Shoot. She has paid her utilities but she may have shut them off now or switched them out of her name. I’ll have to call.
@Jessica Wood I think you are ok with assuming they have vacated the home. I would take pictures to show that they aren't living there and then you need to store the left over belongings for 30 days. I would consult with an attorney to verify, but you should be ok.