Hello BP Nation,

I am establishing a PM company to manage my future portfolio. As a renter for years in the military, I've worked with some good and lots of terrible PM companies (the barrier to entry is very very low.) When I do something, I have high expectations of quality, efficient use of my resources and providing an excellent experience for my stakeholders. I've created my SOP (Standard Operating Procedures) for the organization and have lots of perspective from the stakeholder experience of a renter and lessons learned from the PM company owners. I'd like to increase the value of my policies and processes to the Investor who hires a PM to manage their assets. As the title alluded to;

What Are 5 Things You've Appreciated That a PM Company Has Done (Policies/Best Practices/Warm Fuzzy Feelings etc...)?

What Are 5 Things That Have Turned You Off to a PM Company?