How do you choose between different lenders, when their offers are fairly similar?

[Wayne Kennoff]

I have a choice to make on which lender to go with on my rental property refinance, however as I research each lender, I cannot find adequate information about their actual business practices. A few I found some information about (mainly to stay away from them as they changed the rates/terms at the last minute), and one had a bunch of fake reviews on the BBB site, but the others I cannot find any information about as far as customer satisfaction.

[Matthew Kwan]

It depends what you long term goals are? Typically, many people would pick a lender purely based on rates and pricing. However, there are more factors than just pricing, the value and strategic planning needed to help you cross the finish line. You would want to also focus on lenders who are investor themselves as well, where they think like an investor, not just a lender to just fund your loan.

@Carlos Valencia @Albert Bui