I am closing on a HELOC for the condo I purchased in 2016. The HELOC would serve as my reserves for a 4plex I'm in the process of purchasing. I am a little time crunched on needing the funds since I can't close on the 4plex without them.

I walked into Wells Fargo and the lady said they offer up to 85% LTV and the rates begin at about 7.25%. Given that I would receive a credit of .25% for being a current customer and for establishing autopay from the start, I anticipated anywhere from 7-7.5% interest rate after the underwriting process. I was ecstatic. These were the exact terms I was hoping for.

The lady who would be handling my application called me the following day notifying me that they offer a max of 80% LTV and that my rate would be 9.25%. Thanks for the bait and switch Wells Fargo. Since I was in a time crunch, I didn't have the leverage to tell them no thanks and go elsewhere. I was slightly frustrated though.

A few days later, they appraised my property for $155k. But they said the underwriter will allow a counter offer if you can provide reason to believe your property is worth more via comps, recent sales, and links to these sales from Zillow and/or Redfin.

I felt optimistic since my real estate agent buddy sent over comps showing that my property should appraise for at least $165k, since very recent sales of $170k, $175k, and $180k would indicate $155k was way too low.  I even included links to very recent sales on Redfin of the properties.

After crafting one of the best emails I’ve ever sent, the underwriter basically ignored them as the result was the same: Wells Fargo still believed my property was only worth $155k even though the numbers indicate otherwise.

Fuming, I decided to call Clark County Credit Union. The lady said they only go to 75% LTV, but the computer appraisal had my property at $171k.

I couldn’t imagine something being 1000x better than my experience with Wells Fargo, but CCCU did. The lady then sent an email stating that my interest rate would be 5%.

Today I am closing with these terms: $35k HELOC at 5% interest rate as opposed to Wells Fargo's best offer of $30k HELOC at 9.25% interest.

Thankfully I was able to talk to the property owner to push the closing date back a few weeks so I could get my HELOC closed.

I couldn’t be more thankful for my local credit union. 

In the process, I learned that any credit pulls within a 30 day period only count as one hit on your report. Because of this, I see no reason to not shop around as much as possible when dealing with any lenders.  The difference could be pretty drastic.

Please comment below if you’ve shared a similar experience with a big bank.