Help! Underwriter extended closing the day of closing!

[Emily Wiu]

My loan officer (not Penny Mac employee) is working with Penny Mac to secure me a loan on a primary home purchase. We started the process in late March, and we always provided everything they requested within 24 hours of they asking. I provided documents for them easily 15+ times during the whole process. After not asking for any additional documents for over a week, and receiving a "clear to close" email from my loan officer on 4/29, the underwriters requested an additional statement on the morning of 4/30, which is the day before my closing, and I provided the document right away. My loan officer told me that the underwriters would contact her back within the end of the day. That never happened. We did not hear back from the underwriters until after the closing time the next day. The underwriters requested additional documents and refused to give us a date or time to reschedule the closing. My loan officer has been in contact with the underwriters and the managers every day since 4/29, was always promised things that were never delivered. I want to talk to the underwriters but my loan officer told me that she can't legally give me the contact number due to conflict of interest! What options do I have right now? I have to move in 10 days and I don't even have a closing date! 

[Emily Wiu]

Thank you guys for all the information and advice. After talking to my loan processor a bit more, I think I could piece together what happened: she did indeed jumped the gun and told all parties involved that we were cleared to close when she did not receive the actual file, and the underwriters admitted they overlooked my documents and didn't follow up with some questions until last minute, thus delaying the closing.

The good news is that I received another clear to close email on Friday, and hopefully this time there will be no more hiccups and I can get my keys on Monday.

Looking at the bright side, now I know better about the actual loan process, and in the future I will know the right questions to ask/the right people to ask for.

Thank you everyone!

Emily