Residential Property Maintenance Services Office Manager

[AJ Shepard]

Hours:8am-4:30pm in office

Days: Monday-Friday

Deadline: Position remains open until filled

Compensation: DOE salary range starting at $50k Company

Website: www.uptownpm.com

Office opportunity to join our team. The successful candidate must be a friendly and professional individual who will enjoy being a part of our dynamic and energetic team. We offer a positive work environment for an outgoing and eager person with a passion for problem solving! Candidates must be extremely customer service oriented, have a strong work ethic, and a positive team player. Experience with residential property maintenance is a plus but NOT required! An ideal candidate will have a high C and S DISC score.

You will be responsible for coordinating various projects for the Maintenance Services team and assisting with other management priorities and administrative tasks. You will maintain the computerized maintenance management systems (Lead Simple and Appfolio) and be the main contact for resident requests, questions and information for the Maintenance Service department.

Job duties could include:

● Primary person who answers all phone calls into the property management maintenance

department at Uptown Properties. Must be professionals and accurate. Responds to office cell

phone calls, texts, and voicemails.

● Serve as primary contact for tenant maintenance support, administration/record keeping and

tracking work order metrics.

● Use Maintenance software to manage work requests, input new work orders and determine job

content, arrange by priority, follow-through on existing work orders and run reports on

maintenance activity.

● Ensure required licenses and permits are procured. Verify required CCB#, proof of liability

insurance and licensure for contractors.

● Organize and maintain the Maintenance Services Policies and Procedures Manual, Maintenance

compliance records and other documentation.

● Represent the Maintenance Services department in interdepartmental meetings to support and

facilitate communication and action.

● Organize and assist with all aspects of work order management and documents/records.

● Provide initial troubleshooting of tenant complaints regardingMaintenance Services for property

equipment and systems.

● Answer questions, direct problems to appropriate staff members, conduct follow up discussions

pertaining to customer satisfaction. Help us keep our clients and staff safe. Proof of COVID-19 vaccination is a requirement for employment.

Job Requirements:

● Three (3) to five (5) years’ experience in customer service, office management, or a related field.

● Computer skills, strong organization skills, good phone and public relation skills.

● Knowledge of residential property management functions, processes and tools.

● Ability to communicate effectively in writing and in person with property owners, tenants, vendor

partners, the general public and co-workers

● Ability to be prompt and dependable

Competitive Benefits As an employee in our office we will give you the support and professional opportunity you need to maximize your potential.

● 401k with match program

● Employee Recognition Program

To Apply Please submit a resume with cover letter including: why you would be a good fit for this position, a list of 3 professional references of previous employers, a completed DISC personality test, which company core value most inspires you and your work ethic, and an example of how you would address from start to completion one of the following work order situations:

1. My garbage disposal is not working

2. My refrigerator is not working

3. The outlets and overhead light in the bathroom are not working.