Contacting Owners when managing their property

[Chris G.]

I work for small property management company and total of about 3 employees. When a tenant puts in a work order I like to let the owner of the property know there is an issue and I’ll fix it that way they know where their money is going. My boss doesn’t like contacting owners and would prefer them to find out later or not know. Is there any good answer for this, I think staying in touch with owners is a good thing but I can understand some owners hired us so they wouldn’t have to deal with these issues. 

[Scott M.]

First is the management agreement and what you contractually have said you will do.  Second each client is different.  Some love to know every little detail and some don't even read their reports.  Best to ask the owners what they prefer and then put systems in place to make it happen.  You will find that "most" clients want X.  Will generally only be a few outliers.   But it all starts with the contract.