Overflow of Toilet Displacement and Landlord Responsibility

[Elizabeth Turner]

The pipes in a rental home got clogged due to tree roots, which caused one of the two toilets to overflow. Since this involved sewage, I had to call a mitigation company. The water ended up affecting the closet in one bedroom, the master bedroom, and the master bathroom. The mitigation company set up a dehumidifier and air movers in these areas yesterday. The tenant is now saying that they have been displaced, have nowhere to go, and find the place unhealthy due to the noise from the machines. The mitigation company insists that despite the noise, the machines are safe. Given that the tenant still has access to another full bathroom and kitchen, I'm skeptical that insurance will cover the costs of temporary housing. In situations where a tenant can't fully use the home, should I offer any compensation for the inconvenience? We've taken steps to rectify any future problems by taking care of the plumbing and tree removal.