Opinions on my idea

[Mike Hansen]

Hi guys --

So the idea is when we have new tenants move in, also place an envelope in the neighbors mailboxes to:

1. Introduce our company

2. Introduce their new neighbors (by first names)

3. Cover if there ever are any issues with tenants or our property, that they can reach out to us

4. We include our business cards in the letter/envelope

The tenants will also know (upon moving day/walkthrough) that we sent this letter to neighbors.

Letter sent is a form letter and we'll simply add it to our "move in day" process.

We felt this would be a good way to introduce ourselves and the new tenants to the nearby neighbors. It also opens the lines of communication with neighbors in case tenants are causing problems.

Only negative we can see is we might get a neighbor that calls excessively.

What do you guys think? Did we miss any land mines?

Thanks --

Mike

[Marcia Maynard]

Some tenants are very private and prefer to keep to themselves. Others are the social butterflies of the street and will make their own introductions. I would be very careful not to make introductions. The only time we do is in the case of a multiplex, but we will first ask the tenants if they would like us to introduce them to other tenants in the multiplex.

We do introduce ourselves, in-person, to all neighbors and make sure they know they can contact us anytime (day or night) if there is trouble at our property. Never had this abused. Neighbors are more likely to not call enough, waiting until something has escalated before calling. So we periodically "check in" with the neighbors to proactively find out their perspective and to demonstrate that we care about the neighborhood.