Cleveland OH Housing Authority (CMHA) took back 2 years worth of rent from my mgmt co

[Josh Thomas]

I'm writing to find out if anyone on here has had to deal with Cleveland's Housing Authority (CMHA) department where they 'took back' rent they already paid out?
In my case I had a property manager collect 2 years worth of rent from them (over $10k). Then I had that building transferred to a new property manger. Now my old property manager is telling me that CMHA took back all the rent they already collected and that they can not reach anyone from CMHA over the phone. I checked with my current PM and evidently that tenant doesn't have a case manager or anything, but they are receiving regular payments for the time it's been under their management. 
So I'm scratching my head what to do here, any ideas?

[Arman Ahmed]

@Josh Thomas

That’s a strange situation — CMHA usually only claws back payments if there’s a paperwork or inspection issue they believe was mishandled. I’d start by requesting a written explanation from CMHA directly (email + certified mail so it’s on record). If you still can’t get answers, you might need to loop in the tenant and see if they can contact their case manager or housing specialist. Sometimes going through the tenant gets you a faster response.