TurboTenant Declining Large Tenant Payment – Options?

[Yun Han]

Looking for advice on a rent collection issue.

My tenant has a history of non-payments, but we recently signed a stipulation agreement. Under this, he owes a large balance to be paid on top of monthly rent.

I previously used a PM, but now I’m collecting directly. I set up payments through TurboTenant:

- First payment: $10,000
- Then ~$1,200 monthly until November 2026

The tenant submitted the $10k payment, but after that TurboTenant reached out asking why it was so large. I provided the stipulation, but then they said:

"Due to the tenant's history of non-payment and the lack of history on our platform, we will be unable to accept payments from the renter for any payment amount."

Now the $10k payment is being returned.

I also considered these methods:

- Wire transfer – don’t want to share my bank info.
- Venmo / Zelle / PayPal – personal accounts aren’t really for recurring rent and I’ve heard it can raise issues, while business accounts have high fees.
- Cashier’s check – possibly good for the initial $10k chunk, but not ideal for recurring monthly payments.

Questions:

- What options do I have to collect these payments now?
- Will other rent collection platforms likely give me the same problem?
- How do others handle large one-time catch-up payments combined with ongoing rent?

Thanks in advance for sharing your experiences.