Tips on managing property managers for out of state investors?

Tips on managing property managers for out of state investors?

Long Beach, CA · Member since 2012 · 19 posts · 4 votes

Hi fellow BP mates,

I have a few single family homes that I use local property management companies to manage for me since they are not local to me.  I have kissed a lot of frogs to find the right property manager with the level of integrity and professional standards I expect.  Since these properties are far away from me (memphis and I live in California), I have been thinking about employing some 'auditing' practices to help me verify that they are making sure the property condition is being maintained.  For example, I have thought about putting a craigslist ad or fiverr.com posting to hire someone to go by and take pictures of the properties and email them to me. This would allow me to get an instant view of exterior condition of the property as well as the exterior maintenance to see if the property manager is regularly checking up.  Obviously this doesn't help with the interior.

I also thought about getting the phone #'s of all the next door neighbors, calling/introducing myself and telling them I am the owner of the property.  I would tell them that I care about the condition of the property and neighborhood and if they have any issues with tenants or upkeep of the property, to call me.  Since they are vested in the neighborhood, I would think they would be the best resources available.

Does anyone out there in a similar situation as mine have other tips or best practices that you use to keep your property managers honest?  My motto is to trust but verify!


Rich

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  • Memphis, TN · Member since 2013 · 969 posts · 524 votes
    12y

    @Richard Young 

    I think those are all great tips and advice.

  • Developer · Ottawa, Ontario · Member since 2014 · 212 posts · 169 votes
    12y
    I use a similar process in all my properties. However, the property manager is the one taking the photos. They get uploaded to Dropbox on a regular basis. It's part of the regular communication between the property manager and me. Dropbox is also used to upload monthly owner reports, tenant leases, etc. I use the same process with my construction managers.
  • Brie SchmidtBusiness Member
    Moderator
    Real Estate Broker · Chicago, IL · Member since 2013 · 6k+ posts · 5k+ votes
    12y

    @Richard Young If it were me, I would hire a local member from BP to drive by and take photos quarterly or monthly.  As an investor they will know more of what to look for than someone off CL.  I invest out of state but am still close enough to my properties to do bi-annual inspections.  But I know if someone from out of state was investing in my market and wanted to hire me to take quarterly photos and/or attend bi-annual inspections I would have no problem with it.  

  • Curt DavisBusiness Member
    Flipper/Rehabber · Memphis, TN · Member since 2008 · 5k+ posts · 2k+ votes
    12y

    @Richard Young  

    For a fee I would drive by your places, take pics and email them to you.  

    Curt Davis - KAIZEN Realty538 Reviews
  • Investor · Aurora, CO · Member since 2009 · 200 posts · 74 votes
    12y

    I have the same issues.  I would have on your PM agreement that they do photo inspections quarterly.   The dropbox suggestion works great.  I would also add a checklist for items that you want you PM to check or photograph on each inspection.  You should also have a preventative maintenance checklist.  Furnace filters, duct cleaning, dryer vent cleaning, chimney cleaning, fridge coils, swamp coolers, gutters, ac, sump pumps, plumbing inspection etc etc.

    We are toying with the idea of paying for a separate independent inspection annually.  We paid $150 for an inspection on a remote fix and flip and were thinking about using the same on our rentals.

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