New tenant hasn't transfered utilities yet..... help!

[Drew Denham]

HI all,
My new tenant hasn't transferred the utilities in her name yet and its been about 2 weeks.
I've asked repeatedly and she said she’s tried but there has been a death in the family. I told her by this Tuesday but what should I do if she doesn't follow through? There isn't anything in my lease which states a timeline to transfer service (nothing I can do about that now).
I’ve already let her move in only paying ¼ the security deposit. Her background checked out well but she but she has her cousin living there too (he is not on the lease).
What can I do?

[Randy Smith]

Hello Drew,

First, I agree with Michael about letting her move in with only paying 1/4 the security deposit. Here on out, let her know you made a one time exception, and will not do that with the rental payments.

In regards to the utilities, you should have them cut off come Tuesday. That will force her to either get them in her name or move out. Although not covered in the lease, you can explain that he was verbally communicated to her that she was responsible for the utilities. I would then add it to my contract or do an addendum regarding the utilities. In addition, you should make sure it is not against state law to cut the utilities off on the tenant. Good luck!