How would you deal with this tenant situation? (Strong Language)

5 Replies (Warning, there is strong language in this video)

My friend recently showed me this video of a situation between two tenants in what looks like an apartment complex. One claims the upstairs neighbor has been stomping around, while the other claims the downstairs neighbor has been playing music too loud. I feel like this is a very common situation where people living in relatively close quarters don't mesh well and would like to hear your thoughts:

Situation 1: The upstairs neighbor (The one that recorded this video) comes to you to complain. What actions or next steps do you take after watching this video?

Situation 2: The upstairs neighbor comes to complain, but did not record the encounter. How would your actions or next steps change?

Lastly, are there materials you can use, or changes in the way you design floor plans to reduce neighbor noise in small multi families or apartment buildings?

I stay out of tenant drama. If there is a problem I tell them to call the police. If its not a serious enough problem for the police to be called then I dont want to hear about it. If it gets to the point where a tenant is creating problems for more than one other tenant then I will say something and it usually stops.

Also @Ben Staples you might consider carpet for upper floors. Hardwood is great but it can be loud.

I had the problem recently with one tenant complaining about the other due to various reasons. I politely told her that it is a neighbor issue and not a landlord-tenant issue. She actually replied later and thanked me for listening and she knew it wasn't my job but was tired, angry, etc. I think it helped reinforced our boundaries and actually made her more happy with me for not interfering. As @Rob Beland said, if it isn't criminal I would push back on them that it is their responsibility to deal with neighborly things.

After watching the video, my thoughts were to ask the lower neighbor to move as that type of behavior is not acceptable to us, however, my experience is strictly with single family homes and we never had to deal with such issues. I think the comments that I read above are excellent and after reading the comments, I wholeheartedly agree...stay out of it. If it's not criminal, they can figure that out themselves. 

Great comments.

Thank you all for your comments.  To @Rob Beland and @Bryan O. 's points though, if you do stay out of it, take no action, and it escalates to become criminal, are you at legal risk?  And I know this is more a question for an attorney, but I figured I'd ask.

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