Do you let your tenant know you're the landlord?

[Matt Marberry]

Hello Bigger Pockets Community!

I recall someone mentioning on one of the podcasts that they actually do not let their tenants know they are the landlord of the property. Instead they act as they are a property manager. Besides the fact you can tell them "I'll have to ask the owner" when it comes to tough questions, what are some of the advantages of that?

[Nicole A.]

My tenants know I'm the landlord and one of the owners of the company. When it comes down to it, if you are fair and professional, you'll be fine. If there is a tough question, you are not required to answer it right then and there. There's no need to try and pass the blame on "the owner" or something to make you look like the "good guy." It's a silly game in my opinion. Just say that you'll have to see what you can do when they ask certain questions and you'll get back to them.