My rental's hot water heater sprang a leak!

[Timothy Colman]

Hello,

I am currently thousands of miles away from my townhouse, but was advised by my property manager that my hot water heater has sprang a leak and caused water damage to my home and my neighbors home. 

As a result, I plan to make an insurance claim; however, I have never done this process before.  I am looking for any advice or insight for working with a property manager and insurance company in regard to this process. 

Thanks,

Tim