My rental's hot water heater sprang a leak!

[Timothy Colman]

Hello,

I am currently thousands of miles away from my townhouse, but was advised by my property manager that my hot water heater has sprang a leak and caused water damage to my home and my neighbors home. 

As a result, I plan to make an insurance claim; however, I have never done this process before.  I am looking for any advice or insight for working with a property manager and insurance company in regard to this process. 

Thanks,

Tim

[Ryan Dossey]

First and foremost... Sorry for your stress/frustration. Insurance issues always suck. 

Your insurance broker should be able to walk you through it. It's typically a pretty straight forward process. They'll send out an adjuster to assess the damage/cause/liability. Often they'll get several bids and come to an agreement on how much $$$ is needed to repair the damage. Typically they write you a check and you pay the contractors. (or your PM may) I would highly consider getting an estimate done first to see if it's worth filing a claim over. (Potential for raised rates/Deductible) 

Best of luck!