San Francisco Landlord-Tenant Blues

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I originally posted this in the San Francisco forum, but then realized that it has very little traffic.

I own a single-family house and have roommates. Unfortunately, they're giving me the San Francisco landlord-tenant blues.

Does anyone know whether the SFAA's advice service is worth the $400/year? Is there another advice service that I should consider, or should I apply that money to a lawyer directly?

Also, does anyone know whether a dispute over the amount of rent to be paid on a single-family home (rent control exempt, but not eviction control exempt) in which the homeowner lives (eviction control exempt) goes before the rent board or small claims court?

If a tenant-roommate tries to send it to the rent board, can one get it kicked to small claims court?