Updated about 8 years ago on . Most recent reply
Tenant complaining of pet urine smell after carpet steam clean
tenant called and asked if they could steam clean the carpets. I told them I had them cleaned before they moved in and asked why they wanted to?
They went ahead and had them cleaned. Now they say because they were steam cleaned it's revealed a stench the steam cleaners say is in the pad under the carpet allegedly from a pet from the prior tenant.
What do you recommend I do?