How do your tenants return keys?

Question

Gail K. · Answer

Sometimes tenants don't want to drop off the keys in person; they are aware they are not leaving the place in the best shape (or they're leaving a ton of junk for us to haul out) and would rather not face management.   Other times they are moving out later in the day (or night).

I've had them leave the keys on the counter.

More often I've NOT had keys returned.   Doesn't matter because the first two things I do when one of our rentals is vacant is 1. take many, many pictures of the condition of the place and 2. change the locks.

Even if someone does leave the keys, locks are changed.  You have no idea have many extra keys have been made and who might have them.

Gail

Jeff Bridges · Answer

@Jen H. This is not a policy recommendation, but for a possible exception to your rule where they move-out at odd hours or you're not available until the following morning, you could have them leave keys on counter and lock the doorknob from the inside.

Mario B. · Answer

In CT we have 30 days to refund the deposit.  My building has digital locks so we just reprogram them, very easy.  My personal rental has a hard key and I always have a locksmith change the lock.  It can be very uncomfortable to do a final move out inspection with a tenant present, they can become aggressive, irritated, etc. and like others have stated, you don't always catch items doing a rushed inspection.  I learned the hard way after calling a tenant out on an item, it's just a back and forth argument.

Wesley W. · Answer

Account Closed  I give them copies of receipts, but only after the entire turnover work has been completed and I have been billed by contractors, which is LONG after they have vacated.  My jurisdiction allows me 30 days.

I'm not a fan of mutual walk throughs.  What's the point?  It just provides the tenant an opportunity to argue with the landlord about who caused what damage.  It's a waste of time.  Upon move-in, my tenants do a detailed inspection - I take copious pics and I encourage them to do the same - and sign the inspection sheet, on which they've noted any damage.  A move-out walk through with the landlord is an anachronism left over from the days before digital cameras.

Deanna McCormick · Answer

YA NEED to Rekey the locks,, that's what a REAL... landlord does.

Tenants can lock the door and leave keys under a rock for all I care,, or in mail box, or slip one spare under the door and leave the rest on the counter. or at my office or if they forgot they can mail them..

As far as meeting them and doing final walk thru,, it's possible but If I do I always say the cleaners have the final check after the maintenance guy checks so from my stand point I'm letting you know there will,, be cleaning charges,, or their might be ,, or the apt is outstanding and won't be cleaning charges,, the other items will take longer to go over and how much time do you have,, if they want to touch something up ,, I might let them if the new tenant isn't there and we still have time to let them otherwise I just say sorry.. last call and start snapping photos'..

Wesley W. · Answer

Account Closed

I guess I'm not a "real" landlord, because I've never found all the damage in a rental unit on a first pass inspection - it's only after the turnover process has begun that I find the "skeletons" I would have missed had I assured my tenant that what I saw in that 45 min inspection was all they would be charged for.  Thus, I only give an accounting of the disbursement of the security deposit after the turnover work has been completed.

And to answer the OP - I usually have the tenants leave the keys on the counter when they vacate.  In my area, if they don't leave the keys, it can be argued that they haven't legally vacated, and if I change the locks they could claim they were still in possession of the unit.

Filipe Pereira · Answer

I second @Wesley W.'s comments. Here in Connecticut, I have them leave them on the counter as well, (or in a cabinet). This clearly defines termination of possession of the unit. There's no "oh USPS must have lost the key" nonsense, and I know I can change the locks immediately. There ARE such a thing as professional tenants, and it's important that I mitigate risk both for our property management team, as well as for our investors.

Mario B. · Answer

I would ask why.  Why do they have to mail them?  My property management team does the final walk after the tenant leaves.  We take photos of issues and send them an email alerting them of any additional charges.  We also have a move in inspection form they sign prior to move in.  If they didn't notate anything and there are damages, they are now responsible.  If they don't pay, they get sent to collections.  If they do mail keys, I would ask them to send them insured in a box and send you the tracking number and proof they are sending, like a photo of the receipt/tracking slip, etc.  For example some times residents forget to give us their garage transponders, they mail them.  Worst case scenario, they don't mail keys, just change the locks and bill them for it.

Melanie Thomas · Answer

Our tenants are required to get keys to our office in any manner necessary to meet the deadline of lease end. They can drive in, send a friend, mail etc. We do offer the option to have a lock-box dropped off to the door for a nominal fee. Tenants can place the keys in this lock-box, which offers a secure and hassle-free way to return the keys at the end of their lease term. This option saves them from making a trip to your office, especially if it is out of their way. Good luck & happy investing!

How do your tenants return keys?

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