erentpayment - Anyone who HAS received funds SINCE 10/12 date?

Question

I'm trying to see if anyone has received funds into their account (processed, not pending) SINCE the problem dates? 10/12 was supposedly the last date of the problem transactions. So has anyone had a tenant pay on 10/13 or later and actually had the funds hit their account?

We were fortunate to only have two payments that got held up in the "problem". Unfortunately, by the time we caught the problem we've got a whole list of tenants who made their Nov payments on 10/30, 10/31, 11/1. Now we are extremely nervous that these will change from "pending" to actual "processed" transactions with deposits into our account, as promised by erentpayment.....

We have used erentpayment.com for several years, with great ease, success & wonderful customer service. I want so badly to give them the benefit of the doubt.

Jason V. · Answer

I would not give erentpayment any benefit of the doubt. The company did everything wrong when the incident occurred. They did not answer phones or emails. I recently sent them another email to make sure they have my information and am waiting for a reply. I am actually surprised people still trust them to handle their rent collection.

Jason V. · Answer

I received a check approximately one month ago, but it was about 10% of the rent price. At least it was something and I learned a valuable lesson. Good luck everyone!

Kyle Doney · Answer

I just got my check for about 10% of what I lost. Frustrating that Erentpayment is not liable for the entire amount or that insurance doesn't cover it.

Will never say anything good about eRentpayment and I suggest everyone avoid using them!

Lisa Whitley · Answer

There is a recent update (6/6/2019) about the status of this saga. We're still waiting on our October 2017 rent payment, so we're following it as it develops. Needless to say, we are not holding our breath. And we are not using erentpayment!

See the following for the thread of sporadic (and not publicized) updates under Recent News.

http://support.erentpayment.com/Main/

See the following for the thread of sporadic (and not publicized) updates under Recent News.

http://support.erentpayment.com/Main/

Russ Aragon · Answer

They still owe me $5000

Russ Aragon · Answer

still not paid me anything

Charles Frankenhoff · Answer

came to see if anything more out there? They said in January they would do something, haven't heard from erentpayment since (what a surprise... )

Tom Gimer · Answer

@Russ Aragon

You'll want to read the last couple posts in this thread: https://www.biggerpockets.com/forums/52/topics/499...

Things are far from over... even for landlords who got paid in full and thought they escaped this.

Russ Aragon · Answer

Andy

thanks we have already had our tenant do that, no luck.

Russ

erentpayment - Anyone who HAS received funds SINCE 10/12 date?

erentpayment - Anyone who HAS received funds SINCE 10/12 date?

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