First, I would say you need to fix the problem before it gets worse. Second, why are you just now hearing about these problems? When did they notice the problem? Was it a pre-existing problem that has just gotten worse in the past year? The lease I have in place (and I'm sure you're says the same thing) states that the tenants need to report any problems immediately so they don't cause further damage to the property. If this is a new problem that they knew about and didn't inform you I would have a long talk with them. I would explain to them that by them letting this problem go, they have caused the problem to get worse and the repairs will now be more expensive. I would inform them that you will be charging them X amount to cover part of the repair.
I have a tenant that doesn't want to bother me with stuff. Every time I go over there to do something she tells me "well as long as you're here" and then tells me the stuff that's needs attention. It's never anything big but I keep telling her that I live close by and have no problem coming by to fix things. I would rather hear about a problem asap instead of hearing about something after it causes lots of damage.
How often do you inspect the property? I would make it a point to inspect this property about every 3 months after this situation, if not more often.
Post picture of the bathroom floor..
@Chris A. If it were me I would send my handyman over to fix all this. I like to keep my properties in good condition and I appreciate a tenant letting me know there are problems so I can get them fixed before they get worse.
I understand it seems to be a timing issue but at least you have a new lease instead of a vacancy.
As someone else mentioned maybe increase your inspection interval for this property so that maintenance issue don't pile up and blind side you.
Having 6 kids, our drains will start to stink when the kids are spitting toothpaste down them and then not running the water enough to rinse it out. There can also be something caught in the trap, like hair, that can then catch all of that too and stink. The bleach wouldn't get the hair (or whatever) out. Use some Drano, or else unscrew the trap and see what's in it. Hold your breath, lol!
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