Turning down tenant requests

[Mike Buckley]

Looking for some advice on how to turn down tenant requests. I would like to consider myself a "great" landlord. I take care of problems immediately and always think "what if I was living there what would I like to see done." However I do occasionally come across constantly complaining tenants who make issues over extremely small and trivial things. Is it better to ignore these or give a more confrontational "no" as an answer?

[Percy N.]

For those landlords who are not comfortable saying NO, let me suggest an alternative - tell the tenant you need to check with your business partner.

This lets you give the issue some thought and come back with a reasonable option or even a "sorry, my partner was not agreeable to that" response.