Cozy.co background check problems.

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An applicant is unable to complete the background check because he doesn't have history with Experian. He is one of two people applying to rent the apartment, and is a high-functioning autistic adult. He makes very little, and I don't really need to worry about his credit, because his brother / roommate makes enough to cover the rent. I do need to have a background check on him though. Does anyone know of any alternatives to Cozy. Co that will do a background check on someone who doesn't have a credit report?