I have been showing one of our rental properties, and received an application today. This has historically been a difficult property to rent, and it has been vacant for 2 months, with no other qualified applicants at this time.
The applicants have 2 small "service dogs" with certificates from a random website. The dogs are apparently 15 years old and only became "certified" a year ago. We do allow for up to 2 pet dogs with additional pet rent and additional pet deposit. The applicants are clearly qualified financially based on their application, and I conduct a thorough check on applicants. Financially it probably makes sense to sign a lease with these applicants rather than leave the property vacant for an unknown period, even if it means not collecting pet rent or additional deposit.
My question is: Would you push the issue for the "service dogs" and make the applicants provide a letter from a medical professional? There was no apparent disability (not blind, etc), and the dogs were not present at the time of the showing. Is there any liability to not doing due-diligence and fully vetting the "service dogs" as being legitimate?