I got a notification last week that SmartMove and BP are no longer partnered and that I need to start using their main site and not the BP link. That's all well and good, but when I went to log in my account is no longer there??? I contacted them and they told me to log in and to clear my cookies, reset password, etc., or call this number. I called and they said I'm in there but didn't migrate and she'd submit a ticket so they could fix it. That was 5 days ago and I still haven't heard back. I just contacted them again via email and they sent the same clean cookies/reset password email again. I had a prospective tenant go through their screening process the day before all of this crap and now I can't even log in to see her results. Anyone else having this issue???
Hi @Jennifer Rysdam , I am sorry to hear you are having this issue. We have experienced a glitch and a small number of landlords have been impacted. I have followed up with you to take care of this issue right away.
I guess I better check my smart move account before I get into frustrating situation like you did. Thanks for the heads up!!!
@Samantha Decker They were finally able to get it moved over yesterday. Thanks for your voicemail. :)
Hi @Damaso Bautista -- Yes, please check your account and let me know if you encounter any issues, I am very happy to help.