tenant wants landlord to check surveillance cameras

[Sami Gren]

hi,

a tenant called us that someone went in to their apartment while they were not home (might be her boy friend but he denies it) and she wants us to check the cameras, and send the picture /videos to her,  

so i have 2 questions

1) is it 100% legal for me to send her any footage?

2) she is pressuring us to check it asap, and she gave us a 16 hour range that she was not home.. and we are very busy, just curious how do you go about it?

    thank you

[Matt Clark]

@Sami Gren we never review video based solely on a tenant request. But we are happy to do it at the request of law enforcement or an insurance company. We arrived at this point after MANY wasted hours reviewing video for something that didn’t even happen, or that happened elsewhere (vehicle damage, etc.). Making the tenant file a report with the police or their insurance company helps weed out some of the baseless claims.