Mainteance request systems for apartments buildings

[Wayne Helms]

I am closing my 1st apartment building this Friday. It is 8 residential units and 2 store fronts. We have an in house maintenance man.

What systems do you use for maintenance requests?

1. residents has an issue

2. What form is used. Do they have to get a request form from the maintenance man for each issue each time? 
Do we give them a stack of requests per apartment?

3. Do we have a phone conversation with the maintenance man for each job before he starts? We want to ensure quality work and payment is fair.  

4. How do we close out the job? 

Thanks in advanced 

[Patrick Ahrens]

Wayne, I manage an 82 unit Condo complex in Denver. I take care of each residences needs and the buildings needs equally.

I am here 24/7 with all forms of communication. If I am away, there is the HOA management Co. they can call, "plan B".

A quality manager that cares about you and your residences is invaluable. Period.

The "form" is communication with the residences and knowing what status the building is in before a problem arises.

Having a great relationship with your top vendors so they are "call and respond", "1 and done" at any time is invaluable as a manager. This cost and relationships will be resolved over time.

Having relationships with your residences is second to none when maintaining your property. I have 109 residences i'm looking out for in our building. Manage your manager if you have to. Life is good here at our complex.