Rental Units- Carpet Stain

[Mak K.]

I have a rental unit where the carpet is all good except for 2-3 spots where there are few stains. These were from previous owner. I did had a professional deep clean the carpet but they could not remove the stain.

The new tenant opened a request for carpet stain. I do not think I should be changing the carpet as its all good other than  the few small stains.  The house is not a high end luxury area. Its a average day to day community where most of the houses are on lease. 

How should I respond to this? Is it ok to tell tenant that stains are ok and not a valid request. How should I word the refusal in the email.

[Sharlene Mulchandani]

@Mak K. I feel like the only reason these tenants have brought this up is to let you know that these stains were there before they moved in, so that when they move out of your property, they are not blamed/charged for these. 

I would be sure to let them know that you have had a professional deep clean done for the carpet before they moved in. I would also let them know that you are aware of these stains on the carpet and that it will not affect their deposit.