Looking for advice bad Google review

[Dennis Huber]

We have a renter who has a hard time controlling her emotions. She has been in the house for 10 months and her lease is up at the end of October. So naturally she is looking for a new place and put us down on the application as her current landlord. The new owner called us and started asking my wife questions and all we said is we wouldn't rent to her again.

The renter has now gone on Google and reviewed my remodeling buisness giving it 1 star and says I'm rude and don't care about customers.

Google will not take the review down even though she was never a customer of that buisness.

Do I just chalk it up to a learning experience and try to push more reviews to drown hers out?

[Jody Sperling]

That is frustrating, and manipulative. I'm sorry you have to deal with such dishonesty. 

One thing you can do is respond to the review. Share your story without any personal elements. Explain that your tenant was never a customer and that you rented a property to her, but say nothing else. That should heavily blunt the impact of her review.