Do you have to respond to that needy tenant that calls everyday?!
I have a conversion four plex in Wisconsin which has some great long term tenants. I am finding it difficult to respond to a particular tenants needs every day. They call daily with questions like; do you think the other tenant's dog will hurt mine? I am missing a package..do you think someone stole it? The heat is too high. The heat isn't high enough. I have a hard time balancing between responding to this tenants needs and just being a sounding board. What is my responsibility to answer these calls? I've started letting them go to voicemail but they never leave a voicemail so I feel compelled to answer. I do feel responsible for the heat. The 4 unit is heated by one furnace, controlled by one thermostat in one apartment. I don't want them to freeze of course but I also don't feel it's right to text the other tenant daily to ask them to turn it up a notch or down a notch.
Any suggestions on how to handle this problem that only seems to be getting more consistent?
Thanks!