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Reviews & Feedback

Updated about 2 months ago on . Most recent reply

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JD Martin
  • Rock Star Extraordinaire
  • Northeast, TN
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Has anyone else noticed the host responses on reviews on VRBO are left out now?

JD Martin
  • Rock Star Extraordinaire
  • Northeast, TN
ModeratorPosted

Occasionally I'll use a browser or something I'm not logged into to check my VRBO page just to make sure everything looks right and is working properly. Today I noticed that they're using AI to sum up the reviews, but even if you click "see all reviews" you can see the guest comments but not the owner comments. Has anyone else noticed that? I don't particularly care right now - all of my responses are essentially "thanks for the kind words it was great having you as a guest" or similar, but on the day when you get an unreasonable review and you want to respond it seems like no one will be able to see it. 

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Skyline Properties

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Ken Boone
  • Investor
  • Greenville, SC
1,253
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Ken Boone
  • Investor
  • Greenville, SC
Replied

Yes I saw this about a year ago.  I talked to my account rep about it shortly after I learned that. She proceeded to tell me that our response can be seen by the potential guest when looking at reviews - however the only way for it to show up is if the potential guests clicks on some round-about way to get there. After she walked us through how to see it as a guest I told her this is useless because it is basically hidden and not obvious for the viewer. 

I used to love VRBO but as time passes I am starting to dislike VRBO more than I dislike Airbnb.  

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