Cancellation policy redux

Cancellation policy redux

Member since 2023 · 113 posts · 129 votes

Many folks probably know that AirBnB made some cancellation policy changes that were effective Oct 1. Listings with Strict cancellation policies were migrated to Firm unless you opted out in advance, and Strict is now no longer available to new listings. They also watered down Strict for those who kept it, extending the 50% refund window to 7 days out (previously it was 14). A new Limited cancellation policy was also introduced which is in between Moderate and Firm.

I was just reviewing my comp set of ~15 larger houses on Tahoe's north shore. Previously all but 1 or 2 had Strict cancellation policies. And now half of them are on Firm. I can't imagine anyone knowingly let that switch happen, which makes me think that a bunch of professional hosts were asleep at the wheel and didn't opt out.

These are all properties with 6+ bedrooms and the typical guest profile is a multi-family or multi-gen group booking far in advance -- 6-12 months out, because they are coordinating availability across a bunch of people. There are going to be some surprises when properties now on Firm have $20K of revenue disappear if a week-long peak summer booking cancels at 30 days out. There's far less demand at that point so a replacement booking is unlikely. Or maybe you get a group of 16 fraternity bros at half price, which is a booking nobody wants.

I'm sure it's just a matter of time before Strict is discontinued for the rest of us. Trying to think how to plan ahead for it.

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Member since 2019 · 1k+ posts · 292 votes
11mo

Totally agree! The shift from Strict to Firm feels like a big blow for larger, high-value listings. Those long-lead group bookings are risky enough as it is, and losing that 14-day protection window could really hurt. Airbnb keeps leaning toward guest-friendly policies, but for hosts with $10–20K weeks on the line, that flexibility can be brutal. Definitely time to start thinking about how to offset that, maybe direct bookings or travel insurance requirements.

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  • Investor · FL · Member since 2016 · 332 posts · 388 votes
    11mo

    You can still select Super Strict 30 Days or Super Strick 60 Days.  With the changes in the selection options on Airbnb, we went to a Super Strict 30 day policy.  This was stricter than the previous option and stricter than all other platforms, but we refuse to be strong armed by a platform. What I have noticed is I still get booked but less cancellations or cancellation requests. We have had a few no shows that still paid out.  

    • Member since 2023 · 113 posts · 129 votes
      11mo
      Quote from @Account Closed:

      You can still select Super Strict 30 Days or Super Strick 60 Days.  With the changes in the selection options on Airbnb, we went to a Super Strict 30 day policy.  This was stricter than the previous option and stricter than all other platforms, but we refuse to be strong armed by a platform. What I have noticed is I still get booked but less cancellations or cancellation requests. We have had a few no shows that still paid out.  

      At one point the Super Strict cancellation policies came with a higher commission like 23% or something. Is that still the case?
    • Investor · FL · Member since 2016 · 332 posts · 388 votes
      11mo
      Quote from @Craig Jones:
      Quote from @Account Closed:

      You can still select Super Strict 30 Days or Super Strick 60 Days.  With the changes in the selection options on Airbnb, we went to a Super Strict 30 day policy.  This was stricter than the previous option and stricter than all other platforms, but we refuse to be strong armed by a platform. What I have noticed is I still get booked but less cancellations or cancellation requests. We have had a few no shows that still paid out.  

      At one point the Super Strict cancellation policies came with a higher commission like 23% or something. Is that still the case?

       I just confirmed looking at a booking that came in yesterday that it is still 3% for me the host. I am API integrated so I am not sure if that makes a difference.  If they end up do charging more I will just increase my rates on Airbnb.  Airbnb policies are pushing hosts to find other listing sites and building their own sites. As I have said before, battered spouses will leave when they are sick of it or they developed an escape plan. Airbnb is an abusive spouse (listing artner) and you should be weaning yourself not to be at the mercy of thier polices or political drift.

  • Andrew SteffensBusiness Member
    Tampa, FL · Member since 2022 · 3k+ posts · 3k+ votes
    11mo

    Do the 1/2 that are now firm experiencing any uptick in bookings/occupancy?

    This is all of course par for the course for Airbnb

    • Member since 2023 · 113 posts · 129 votes
      11mo
      Quote from @Andrew Steffens:

      Do the 1/2 that are now firm experiencing any uptick in bookings/occupancy?

      This is all of course par for the course for Airbnb


      It's probably too soon to say since the switch just happened on Oct 1. That said, the market is supply constrained for properties this size and no one in this comp set is struggling to fill their calendar. So it may not make that much difference, other than possibly affecting which properties get booked first if people see cancellation policy as a major differentiator.

  • Member since 2019 · 1k+ posts · 292 votes
    11mo

    Totally agree! The shift from Strict to Firm feels like a big blow for larger, high-value listings. Those long-lead group bookings are risky enough as it is, and losing that 14-day protection window could really hurt. Airbnb keeps leaning toward guest-friendly policies, but for hosts with $10–20K weeks on the line, that flexibility can be brutal. Definitely time to start thinking about how to offset that, maybe direct bookings or travel insurance requirements.

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