Listing site giving out phone numbers

[Ken Latchers]

One listing site, which I will not  name here, insist on encouraging  guests who book to then call  vacation rental owners.  I don't want people calling me at work  to discuss lovely places to eat or take a hike.

For heaven's sakes, what's the point of instant book if they want to have a detailed discussion anyway?

What is your strategy for handling people who when a nice 30-minute chat when you're trying to do something else?

[Anand S.]

I pay a concierge at a 5-star hotel to answer the calls. He is super good with customers and is able to alleviate any heightened emotions and can recommend many places to see/do. I pay him by the guest. 90% never call but the ones that do, I'm glad he's dealing with it and not me.