Our Airbnb was left a disaster...advice on what to do?

[Pam Smith]

Hi everybody-

I knew this would happen eventually, but this is our first instance of a guest leaving our place a mess. The rate is over $900/night and so we were crossing our fingers that perhaps it wouldn't happen so soon. What were we thinking? Lol!

There's a broken wall

Vomit left in the garbage can without the garbage being emptied

Dirty dishes left everywhere and obviously not a single check-out instruction completed

The front door was actually left open not to mention the other doors left unlocked. 

Linens all stained

Questions:

Is it worth leaving a bad review for the guest?

Is it worth contacting Airbnb to get money for the broken wall?

They lost the house key, which is supposed to be returned, otherwise there's a charge, which is in our house rules. Do we ask Airbnb to charge them for this? Do they do that?

We were also charged quite a bit more from our cleaning crew. Would airbnb ever cover this or charge the guest extra?

Thank you in advance for all of your help!

[Bruce Woodruff]

You absolutely leave them a honest and horrible review! Why wouldn't you? They will do this to some other poor soul like you if you don't, don't you care about that? They don't see your review until they leave their review so retaliation is not generally an issue.

And yes, you can sometimes get AIR to help you out, but I've been hearing negative things about their support of hosts. I personally have not had this happen and hope it never does, but for something like this, you have to make them pay any way you can.