I'm new to being a landlord. One month in. So far I've been the property manager at this property as well as living there. It's a fourplex.
I think I'm doing a decent job managing so far, and I like doing it myself, but I think I'm too busy for this right now. Also, I have a tenant who's determined to make my life as miserable as she possibly can. I have other goals I need to get around to and I'm sick of dealing with her.
So, I'm wondering...
What are the names of some local property managers that are good at what they do, but reasonably priced?
I'm curious. What's the deal with this tenant?
Are you in STL?
I'm curious about this too but am wondering why this tenant is making your life so miserable?
Oh boy. You guys got me started. How to explain without going on forever...
The more I think about it, the more I think this lady is the only reason I'm considering getting a property manager.
The first time I met her, she and her family were coming in their front door at the same time as me. I tried to introduce myself to her, and her daughter started talking to me; and then she wordlessly grabbed her daughter and grandchildren, ushered them into the house, and shut the door on me.
The second time I met her, and the first time I spoke to her, she accused me of racism three times.
Periodically ever since then, like about once to twice a week, she'll send longs strings of text messages screaming at me about eternal lists of things she wants fixed, done or is upset about.
Just earlier this week, she sent me another mashup of complaints at 11:09PM in which she went on and on about how cold it was in her apartment (it was warm and comfortable when I visited to do repairs last weekend) and water leaking in the basement, and in the middle squashed in 4 words stating "toilet isn't flushing properly"
Well, I work a day job and was under a deadline (as I frequently am). So I texted her back the next day at 6:51PM telling her when contractors are coming out to give quotes on the basement, and asking her to schecule a time that Sunday to reseal the air coming in through the front door. Her response was to scream at me for not responding immediately to fix her toilet, which apparently I was supposed to clairvoyantly know was in fact not usable, and then tell me she hired a guy to fix it herself that evening and that she would require reimbursement for it.
While I would understand that demand if she had clearly explained the situation and its urgency. Given the circumstances... I have no intention of reimbursing that money.
Bottom line. She exaggerates everything, finds fault with everything I do, constantly complains, and regularly threatens legal action.
I'm sick to death of this, all I need to do is make it to December 31st for her lease to expire and me to non-renew. But I have my first engineer's licensing exam coming up on December 16th, and at the rate she's wasting my time, I won't be able to study enough to pass.
So yeah. Considering a property manager. Even though under any normal circumstances, it wouldn't be necessary.
P.S. Peter - yeah, I'm in St. Louis. Grew up in Modesto, though. I see you're not far from there.
Other way for me, Will. I grew up in STL, and am now in CA.
What kind of screening did you do on this person? She definitely does sound like a nightmare.
For property managers, I know Michele Araujo (Old Jamestown Realty), and Todd Emms (Elite Properties), but have not used their services yet. BiggerPockets is preventing me from putting their phone numbers in this post, but an easy Google search should get you those.
@Will Andersen call SGPM and ask for Stephanie. They are worth vetting if you are looking for a PM in Modesto.
Hey Will, fellow STL recent investor here, just wanted to provide encouragement, the beginning will always be the worst part until you get your systems in place. Best of luck with your engineering exam and EOY will be here before you know it!
Thanks Peter. The tenant was inherited with the property, which I bought in early October. I don't have a vetting process in place yet; my real estate mentor told me to send applicants to him, and he subscribes to a service that determines whether applicants are qualified or not based on the numbers; I think this is supposed to reduce liability for discrimination, but I don't see how that would eliminate future nightmare tenants like this one.
Brian - appreciate the recommendation. Right now I live and invest in St. Louis, but I'll make note of that name if I ever go back to California.
Jared - I appreciate the encouragement!
Will you willneed to be more specific for stl pm as most focus on specific neighborhoods. Where is the asset located (zip) can provide better details.
@Zach Stillman thanks - we are located in 63118.
I see. Yeah, I hear inheriting tenants can be tricky. The property I'm rehabbing right now the previous owners said they could live in while I was rehabbing and pay rent, but I said no way to that seeing as I have no clue what kind of tenants they'd be. I insisted they had to be out of there after closing date or they wouldn't get their money, and they split thank God. I immediately changed the locks after they left and I haven't looked back.
@Will Andersen as @Jared Mann stated... once you have some systems in place you will be more effective in screening and vetting tenants. Dont give me wrong.. there will be some that will check all the boxes and then over night can go to bad tenant do to things in their personal life going 180. A handful of investors including myself went through what you are going through in the beginning and I can tell you it will get better once you nail down your vetting process and your maintenance process. I own in the 63118 zip code and I am engineer as well so I understand not having the time but I have 5 multi families and I self managed and its not been a pain. Years ago I used property management and I can share things to look out for and consider when looking for one. Go luck on your EIT/PE exam.
I have been using Garcia Property Management and have had pretty good results. They are responsive and know what they are doing. A little on the slow side to turn units.